1.WHY ECOMMERCE NEEDS AI?

• E-commerce is one of the few sectors that has benefited from the pandemic. Ultimately, artificial intelligence can help online retailers increase their sales even further and improve the user experience for site visitors.
• Artificial intelligence offers a way to further unlock the customer journey and enhance each customer’s experience.

2.WHICH WAY AI USED BY E-COMMERCE?

• Chatbots are one area of AI that , you can use it at some point as a consumer. chatbots perform a vital function for eCommerce stores, and this is intended to go on for a long time in the future. The most meaningful ways to use AI to boost conversion rates are to avoid abandoned baskets.
• AI can create a personalized customer experience by offering meaningful discounts, location content, suggested items in a cart.

• On-line support to agents when customers need a more personal approach can be in the form of contacting the customer to answer their questions over the phone or using the live chat option to send the customer a message.
• As soon as you start using artificial intelligence in your company, you should see great results in a short period of time. It will be informative to continue to use this technology to stay at the forefront of the next exciting stage of development and see how it can bring even more benefits to your ecommerce store.